At Kleem, we aim to ensure that your experience with us is seamless, from the moment you make a purchase to when your artwork arrives at your door. Below, you’ll find details about our shipping procedures, estimated delivery times, and our return policy.
1. Shipping Policy
a. Shipping Methods
We offer multiple shipping options based on your location, including standard and expedited shipping. The available shipping methods will be displayed at checkout.
b. Shipping Costs
Shipping costs are calculated based on your order size, destination, and the shipping method you select. These costs will be clearly outlined at checkout before you complete your purchase.
c. Order Processing
Orders are typically processed within [Insert processing time, e.g., 1-3 business days] from the date of purchase. Once your order is processed and dispatched, you will receive an email with tracking information to follow your shipment.
d. Estimated Delivery Time
- Domestic Shipments: Estimated delivery time for domestic orders is [Insert time frame, e.g., 5-7 business days], depending on your location.
- International Shipments: Estimated delivery time for international orders is [Insert time frame, e.g., 10-14 business days], but this may vary depending on the country and customs processing.
Please note that these are estimates, and delivery times may be affected by factors such as holidays, weather, and customs procedures.
e. Shipping Delays
While we strive to ship your order promptly, delays caused by the shipping carrier or other factors beyond our control (e.g., natural disasters, customs delays) may occur. We are not responsible for delays in delivery once the package has been handed to the shipping carrier.
f. Address Accuracy
Please ensure that the shipping address you provide is correct. We are not responsible for delays or lost items due to incorrect or incomplete addresses provided during checkout.
2. Return Policy
a. Final Sale
Due to the nature of our products, which are original artwork created by Manan Chaturvedi, all sales are final. We do not accept returns or exchanges for artworks once the order has been processed and shipped.
b. Damaged or Defective Artwork
If your artwork arrives damaged or defective, please contact us immediately at [Insert contact email] within [Insert time frame, e.g., 7 days] of receiving the item. Please provide:
- A clear description of the damage or defect.
- Photos of the damaged artwork and packaging.
- Your order number.
We will work with you to resolve the issue, which may include a replacement or a refund depending on the circumstances. Please note that we require images of the damage in order to process your claim.
c. Packaging and Returns for Damaged Items
If we approve a return for a damaged or defective item, we will provide you with instructions on how to return the artwork. Return shipping costs for damaged items will be covered by Kleem.
d. Non-Damaged Returns
Unfortunately, we cannot accept returns or exchanges for reasons other than damage or defect. Please make sure to review the artwork and order carefully before completing your purchase.
3. Refund Policy
a. Refund Process
If your order qualifies for a refund due to damage or defect, we will issue the refund to your original payment method. Once the returned item is received, and the issue is verified, the refund will be processed within [Insert number of days, e.g., 7-10 business days].
b. Refund Exceptions
Refunds are only applicable for damaged or defective artworks. We do not issue refunds for non-damaged items or if the item simply does not meet your expectations.
4. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible at [Insert contact email]. Orders can only be canceled before they are shipped. Once the artwork is shipped, cancellations cannot be processed.
5. Custom Artwork Orders
If you’ve ordered a custom painting or commissioned work from Kleem, please be aware that such items are subject to additional terms. Custom orders are final sale and cannot be returned or exchanged once the artwork has been completed and delivered.
6. Contact Us
If you have any questions about your order, shipping, or returns, or if you need assistance with a damaged or defective item, please reach out to us at:
Kleem
Email: hello@mananchaturvedi.in
Phone: 91-88290-37799
Address: A-35, Balaji Apartment, Near Global Heart Hospital, Gandhi Path, Nemi Nagar, Vaishali Nagar, Jaipur, Raj.-302021
We are here to assist you and ensure that your experience with Kleem is a positive one!
